If I add another customer, does that increase the cost of my plan?
No, adding customers to your reseller account is free. You’ll only incur additional charges if you exceed your plan’s monthly allotment of IDs; any overages are billed at the per-ID rate specified in your contract.
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How Do I Add a New Account?
Use the following steps to add a new customer. Be sure to note the examples provided for you. 1. Go to Reseller > Customers 2. Click on Add New Customer. 3. Enter company name, domain, and contact info. The system does not like duplicate emails. One ...
How to Remove Customer Account
Deleting a customer profile is simple. 1. Go to Reseller > Customers 2. Click on the red delete button It's that easy. If you would like to learn how to add customer accounts, click here.
How Do I Login as a Customer?
To properly manage your customer accounts, there may be times when you need to login to a customer account. This allows you to see their data exactly as they would view it. 1. To login to a customer account Go to Reseller > Customers 2. Click on the ...
How Do I Convert Customer from Free Trial to Paid Account?
When you're ready to switch a free trial to a paid account - follow the steps below. 1. Go to Reseller > Customers 2. Click the blue edit button next to the account you want to update. 3. Click on End Free Trial. Make Paid Account. 4. Click Update ...
How Do I Add Our Logo?
Uploading your logo to the Visual Visitor app is simple. Go to Reseller > Reseller Settings Scroll down to the Branding Section. Click on Upload Image. Scroll down and hit Update My Information. If the logo doesn't pop up in the left hand corner, you ...